In the event an item doesn't work out for you, you must initiate the return within 7 days of the item being delivered to qualify for a refund.  Once you have initiated the return, you must ship the item back within 5 days.  The items must have the tags in tact and be unworn.  You are also responsible for the cost of return shipping.  There are some specific items that are not eligible for returns including: swimwear, shape wear, intimates, beauty, or jewelry.  Any items being returned that do not met this criteria, are NOT eligible for return.